Covid-19 Delivery Updates

Covid-19 Updates

Updated 19th October, 2020.

Stage 4 restrictions are still in place across our fulfilment centre and logistics partners in Melbourne. 

Right now their priority is the safety of staff & the community, and are following all government advice on managing Covid-19 in their facilities and delivery network so they can get your items to you as soon as possible. 

Please rest assured our warehouse is still operating and orders placed before 12pm will most likely still be packed and sent off the same day, purchases made after 12pm or on weekends will be packed & sent the following working day.

+ We might see a few packing delays on Mondays & Tuesdays while our fulfilment centre works at less capacity to pack weekend orders, or a day or two delay after a promotional event or product launch with increased sales. 

+ We might also see some slight shipping delays over the next couple of weeks while Australia Post manages delivering at a lower capacity. If you want your order quickly, we do recommend using the Express Post option.

+ Express post current delivery time is on average 2-3 business days, while regular is 7-9 business days. There are some orders from early October/late September that have been delayed but we are seeing being cleared now. We cannot guarantee delivery dates at this time while things are always evolving, so please order ahead of time if you need items by a certain date. 

+ Customer returns that you have posted seem to be slower than usual too at the moment, so please keep a record of your return tracking number so we can keep an eye on those for you.

We thank you kindly for your patience and understanding during this uncertain time, and so grateful for your orders. 

If you do need your order by a certain date we'd recommend checking the most up to date information via these Australia Post link before making your purchase:

Domestic Deliveries

INTERNATIONAL UPDATES:

We have currently suspended some international locations with the exception of New Zealand, USA, Canada, select countries in Europe and Asia. We sincerely apologise for any inconvenience, but due to limitations with flights and a huge uplift in parcels going through the postal network we can no longer guarantee international delivery windows and we don't want to let you down. 

We are monitoring the situation closely and will post updates as they come through should our operations change.

Countries we are shipping to again:

+ USA, Canada, Mexico, 

+ UK, Belgium, France, Germany, Sweden, Switzerland, Italy, Ireland, Netherlands, Poland, Norway, Spain, Austria, Slovenia, Slovakia 

+ New Zealand

+ China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Japan, Vietnam, Philippines 

If your country is not listed please check back again soon, we are adding countries as shipping delays ease. 

Covid-19 Returns Policy Update:

We understand that while there are limited planes and handling with the mail system at present, that receiving and sending back your purchase for exchange or refund is not likely to happen within our usual 14 day period. 

We have now extended this to a 60 day period for domestic orders. Should your return fall outside of this period we can assess on a case to case basis. 

International orders have up to 90 days to send their order back, as international mail is heavily delayed. If your country is not accepting mail at present please just get in touch with an email when you've sent it back for our records.

If you'd like specific assistance with your location please reach out to support@katthelabel.com and we can help.

Take care everyone,

Kat the Label team

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