You can choose initials, a name or a short word – up to three characters – something personal that makes your piece uniquely yours. Each style includes a thoughtfully chosen placement; refer to the product for full details.

Embroidery is available on select styles only, and is offered for a flat fee of $15 per item.

Personalised pieces take a little more time to perfect. Please allow 4–5 business days before dispatch.

Because each piece is made especially for you, personalised items are final sale. Please double check your text and size before ordering.

Our bra sizes are XS (fits 8A-B, 10AA-A), S (fits 8C, 10B, 12A), 2S (fits 8DD-F, 10E-F), M (fits 8D, 10C-D, 12B-C), L (fits 10DD, 12D, 14C), XL (fits 12DD-E, 14D-DD), 2X (fits 12F, 14E-F, 16DD), 3X (fits 14G, 16E-F). 

Our underwear and sleepwear sizes are XS (fits AU 6), S (fits AU 8), M (fits AU 10), L (fits AU 12), XL (fits AU 14), 2X (fits AU 16). 

We recommend trying our “find my fit” calculator on our product pages to find your perfect size. For international customers, you can see our extended size guide here. 

If you’re in between sizes, we recommend sizing up for comfort.

Yes! Select your size on the product page, click “Notify Me,” and enter your email to get an alert when it’s back.

We recommend a gentle cold hand wash and laying flat to dry. Avoid tumble drying and ironing to keep your pieces in perfect condition.

Yes! Sign up to our email and SMS list to receive 10% off your first order. Our welcome code will only work for first time customers, with a minimum spend of $80.

We accept major credit cards (Visa, Mastercard, Amex) as well as PayPal, Afterpay, Laybuy, ZipPay and Shop Pay.

You’ll get an email with your tracking link once your order ships. If you didn’t receive an email, please check your junk mail.

Contact us as soon as possible at support@katthelabel.com - if your order hasn’t shipped yet, we’ll do our best to update it. If you are concerned about the delivery address, there is an option on the Australia Post tracking page to redirect your parcel directly.

Check that the code hasn’t expired, your order meets the minimum spend requirements, and it isn’t combined with any other sale offers.

Visit us.katthelabel.com to shop in the USA - we have a US-based warehouse to ensure a seamless customer experience!

We’re so sorry you’ve received a faulty item. Please email us at support@katthelabel.com with photos of the product fault and your order details so we can assist you further.

Enter your gift card code at checkout in the “Gift card or discount code” box and click “apply”.

Yes - discounted full-price items are still eligible under our returns policy.

We ship orders within 1 business day of receiving your order. You’ll receive tracking via email once your order ships. Orders placed between Monday - Friday, before 11am, will begin processing on the same day. During peak season there might be a small delay, so see our delivery page for an extra information.

Delivery times depend on your location but within Australia, standard delivery will take between 5-10 days and express delivery within 1-2 days. Our warehouse is located in Melbourne. 

We also offer same day delivery and 3-hour delivery within Metro Melbourne. If this option is available to you, it will show up as a shipping option at checkout. 

International shipping costs and timeframes can be found here.

We offer free standard shipping for orders over $75 AUD (otherwise $7.50), and free express shipping for orders over $150 AUD (otherwise $9.50).

Yes! We offer same day delivery and 3-hour delivery within Metro Melbourne. If this option is available to you, it will show up as a shipping option at checkout.

Yes! We ship worldwide with some exclusions. If you’re shipping to the USA, you can visit our USA site here.

Taxes and duties will be added at the checkout page depending on your country, if you are unsure please contact us prior to placing your order as we are unable to refund tax charges paid directly to customs by you.  

For the UK, anything below £135 has no duties & VAT will be added at check out. 

For the EU, anything below €150 has no duties but VAT will be added at check out. 

For CAD, duties & taxes apply regardless of value.ent to help your customers to better understand your products or policies.

Once your return is received and processed via the shipping label provided, you’ll get an email update. You can also track it using your return tracking number.

If you are international and have posted your return back to us, please monitor your return tracking number and contact customer support so we can monitor your return closely.

We accept returns online, within 30 days of purchasing for an exchange or credit note, or 14 days of purchasing for a refund. You can also return your items to our Melbourne store - 33-41 Balmain Street, Cremorne VIC 3121 if it is within the returns window.

We process returns within 7 days of receiving your items. We will notify you of any issues within this time frame.

Yes - we offer exchanges in-store and online within 30 days of purchase. Sale items 30% off or more are eligible for a store credit only (excluding final sale items).

Yes, you can get a refund on full priced items within 14 days of purchase. A small return fee applies.

Yes, unless the item is 50% off or more.

No, we are unable to accept back underwear bottoms sold online or in store, due to hygiene regulations. Thank you for your understanding!

Our loyalty program that rewards you every time you shop. You can earn points with every purchase and unlock exclusive rewards ($ off your next order!), perks, and VIP experiences. Simply sign up here.

You can earn points every time you shop! You can also earn bonus points for your birthday, for following us on Instagram & Tiktok, by leaving reviews and more. 

Your loyalty points for purchases will be back dated for 3 months when you sign up!

Login to your Sunday Society account, click "Go to your rewards" and scroll to the bottom to redeem.

You'll be eligable to redeem $10 per 1,000 points earned!

Check that the code hasn’t expired, your order meets the minimum spend requirements, and it isn’t combined with any other sale offers.

Your Sunday Society vouchers will not expire, and your code will always be visible when you login to your Sunday Society account.

Yes, you can shop Kat the Label at our Flagship Boutique at 1096 High Street, Armadale VIC 3143 or in select David Jones stores.

Our Melbourne store is open from 10am-5:30pm on Monday-Friday, 10am-5pm on Saturday & Sunday.

Yes! If your order is eligible for return you can bring your return items into the store for exchanges and refunds, as long as they are within the returns period.

We do offer click and collect at our Armadale Flagship, order by 3pm for same day collection.

Yes! You can use your welcome discount in-store or online.