Delivery
Holiday Season
Please note during the holiday season November 23rd-December January 4th we may see packing and shipping times affected by peak volumes in our warehouse and the mail network.
Please order ahead of time to avoid disappointment & thanks for your support!
Australia
| Cost | Delivery Time* | |
| Standard Delivery |
AU$7 flat rate FREE for orders over AU$50 |
4-6 business days |
| Express Delivery |
AU$9 flat rate FREE for orders over AU$150 (use code "OVER150") |
1-2 business days* |
*Within the Australia Post Express network only. You can learn more about Australia post transit times here. Please note the COVID-19 pandemic will result in delays to the below times.
Tracking Numbers
All items are sent tracked, your tracking will be emailed to you. You can track your parcel on the Australia Post website here.
Address Accuracy
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems. If an order is returned to us for an incorrect shipping address, the re-posting fee is AU$20 to cover the return shipping we are charged as well as the cost to resend. Thank you for your understanding!
International
| Cost | Delivery Time | |
| New Zealand |
AU$15 flat rate FREE for orders over $100 |
Please refer to your zone below. |
| International Delivery |
AU$25 flat rate FREE for orders over $200 |
Please refer to your zone below. |
|
Express Delivery (currently suspended) |
AU$25 flat rate |
Please refer to your zone below. |
Delivery Times*
The time it takes for internationals parcels to arrive can vary depending on the countries listed below. Please note the COVID-19 pandemic will result in delays to the below times, please check our page here for further information.
|
|
Zone 1 New Zealand |
Zone 2 Asia Pacific |
Zone 3 Western Europe |
Zone 4 USA, Canada & Middle East |
Zone 5 Rest of the World |
| Standard Delivery |
5-9 business days $15 or free over $100
|
5-10 business days $25 or free over $200 |
5-12 business days $25 or free over $200 |
5-12
business days $25 or free over $200
|
6-14
business days $25 or free over $200
|
| Express Delivery |
2-3 business days |
3-4 business days | 4-6 business days |
3-7
business days |
3-7
business days |
*These are Aus Post Express & Aus Post delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order.
Each international parcel is sent with Australia Post via each countries local postal service. Once you receive your tracking number, you can track it on your countries postal website once item has left Australia and landed in the destination country*, or you can track it here. Sometimes it can take a few days for tracking details to be updated, so we appreciate your patience.
Countries we are currently shipping to:
+ USA, Canada, Mexico
+ UK, Sweden, Switzerland, Netherlands, Poland, Norway, Austria
+ New Zealand
+ China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Japan, Vietnam
Address Accuracy
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems. If an order is returned to us for an incorrect shipping address, the re-posting fee is AU$20 to cover the return shipping we are charged as well as the cost to resend. Thank you for your understanding!
Dispatch
All orders are shipped the same day that are made before 12pm (Melbourne, Australia Time) Monday to Friday. Orders made after 12pm will be shipped the next working day.
Delivery & Order Costs
The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD).
Order Tracking
We use Australia Post for all international express deliveries, which is an express worldwide service and fully trackable. You will be emailed a tracking number on dispatch. For regular deliveries we also use Australia Post.
If you are having trouble tracking, please visit your own countries website once the parcel has landed in your country for a more up to date tracking service.
Customs Charges
The customer will be responsible for any customs or import charges. Please check your governments import fees and taxing before placing orders with Kat the Label, as we do not cover these fees.
Royal Mail customers: Royal Mail charges import VAT and duty on items over $15 pounds. This charge is the responsibility of our shoppers.