Please see Aus Post website for regional & international dates.
Australia
| Cost | Delivery Time* | |
| Standard Delivery |
AU$7.50 flat rate FREE for orders over AU$75 |
5-10 business days |
| Express Delivery |
AU$9.50 flat rate FREE for orders over $150 |
2+ business days
|
| Same Day Delivery | From $10 | Same Day Delivery if order is placed before 11:00am AEST *Metro Melbourne Only |
| Within 3 Hours | From $15 | Delivery Time within 3 hours if order is placed before 11:00am AEST *Metro Melbourne Only |
You can learn more about Australia post transit times here.
All same day deliveries are powered by Rendr. Couriers will be booked for the following business day when same day delivery orders are placed after the cut off time.
Tracking Numbers
All items are sent tracked, your tracking will be emailed to you. You can track your parcel on the Australia Post website here.
Address Accuracy
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems.
We encourage you to download the Auspost App which allows you to closely manage your delivery and edit shipping address if needed.
Address/Order Changes
We cannot make changes to orders once placed.
Labels are created automatically once the order is placed so we are unable to change these once manifested.
International
Delivery Times*
The time it takes for internationals parcels to arrive can vary depending on the countries listed below.
|
|
New Zealand |
Asia Pacific |
United Kingdom | Europe | Canada |
| Shipping |
Regular post 5-8 business days $10 or free over $150 AUD
|
3-10 business days $35 or free over $300 AUD |
2-4 business days $40 GBP or free over $300 GBP |
3-5 business days $40 EU or free over $300 EU |
2-4 business days $50 AUD
|
Estimated delivery time is from date shipped, not necessarily the date of the order.
Express international orders are shipped with DHL.
Can you ship to my country?
If your country is not available we are unfortunately unable to ship there.
For our customers in the US, you can place your order directly at us.katthelabel.com, where we can ship from our Los Angeles warehouse for faster delivery.
New Zealand orders are shipped with courier NZ Post. This is a direct injection method and is a very consistent & reliable service. Tracking numbers may take a few days to become trackable while the parcel is in transit, and will be scanned once the parcel lands in NZ. You can track your orders here.
International - UK, EU & Canada orders are shipped priority with DHL. You can track your parcels here.
International - Asia orders are shipped with Australia Post, and once parcels arrive in your country are trackable on the Aus Post website as well as the local postal network once the parcel lands. You can track your parcels here.
Sometimes it can take a few days for tracking details to be updated, so we appreciate your patience. If you think there is an issue with your parcel, get in touch for assistance support@katthelabel.com
International Customs Charges
As of December 5, 2024, customers in the UK, Canada, and the EU will be charged taxes and duties where applicable. If taxes and duties are not paid at checkout, additional fees may be applied by local customs if the total order value exceeds the de minimis threshold.
Norway: Orders do not include duties and taxes these will be charged at the time of processing customs upon delivery.
United Kingdom: Customs duties apply to orders over £135.
European Union: Customs duties do not apply to orders under €150, but VAT is always charged regardless of the order value.
Canada: Orders may be subject to duties and taxes depending on the total value and import regulations.
If you have any questions, feel free to reach out to us before placing your order.
Address Changes
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems. International orders require phone numbers at checkout.
If you have entered the wrong address or need to update an address, please email us immediately at support@katthelabel.com to amend. Labels are created automatically once the order is placed so we only have a small window to be able to make any changes.
Please triple check your address before placing the order, as we are not responsible for missing parcels if we could not update address in time.
Dispatch
All orders are fulfilled the same day that are made before 11am (Melbourne, Australia Time) Monday to Friday. Orders made after 11am will be fulfilled the next working day.
Order Tracking
You will be emailed a tracking number on dispatch.
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Thanks for shopping with Kat the Label.
If you have a specific return enquiry, please contact us.