Free shipping Australia wide on orders over $20, free on international orders over $50 x

Shipping + Handling

Note for the Christmas Period: (Nov-Jan)

During Sale and Christmas periods please allow an extra 4 days for your order to be dispatched and delivered due to high volume orders and potential shipping delays during holiday periods. 

We are a small business and can only pack orders so quickly :) Thank you for your patience!

 

Australia;

Australian ladies, please enjoy complimentary standard shipping on all Australian orders with Australia Post over $20. Small regular parcels do not come with tracking numbers, so please allow up to 7 working days to receive your parcel. Orders over $70 will automatically receive a tracking number.

Orders under $20 will be charged $5 for shipping.

For Australian orders over $150, feel free to use the coupon code 'over150' at the checkout to receive free express shipping. For orders less than $150, express shipping can be selected at check out for $9 for next day delivery in express zone cities within Australia*. 

Regular Parcel Post  Express Post

4-6 business days

Free over $20, or $5 if under $20.

1-2 business days*

$9 or free over $150 with the code 'over150'


*within the Australia Post Express network only. You can learn more about Australia post transit times here.

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Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems. If an order is returned to us for an incorrect shipping address, the re-posting fee is $20 to cover the return shipping we are charged as well as the cost to resend, thank you for your understanding.

Overseas;

International shipping is free for all orders over $50, otherwise a $9 shipping fee is added at checkout. Each international parcel is sent with DHL e-commerce via each countries local postal service.

Once you receive your tracking number, you can track it on your countries postal website once item has left Australia and landed in the destination country*. Sometimes it can take a few days for tracking details to be displayed.

The time it takes for internationals parcels to arrive can vary depending on the countries listed below, & are dispatched on Mondays, Wednesdays and Fridays.

Regular International Shipping Times:

Zone 1

New Zealand

Zone 2

Asia Pacific

Zone 3

Western Europe

Zone 4

Usa, Canda & Middle East

Zone 5

Rest of the World

3-5 Working days 5-10 Working days 5-12 Working days
5-12 Working days
6-14 Working days

 

Want it quickly? We now offer International Express shipping for a flat rate of $30 AUD worldwide. Express is from 4-5 days depending on your location. 

Express International Shipping Times: 

Zone 1

New Zealand

Zone 2

Asia Pacific

Zone 3

Western Europe

Zone 4

Usa, Canda & Middle East

Zone 5

Rest of the World

1-3 Working days 3-4 Working days 4-6 Working days
3-7 Working days
3-7 Working days

 

Delivery Time
* These are DHL Express & E-commerce delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order. All orders are shipped the same day that are made before 1pm (Brisbane, Australia Time) Monday to Friday. Orders made after 1pm will be shipped the next working day. 

Delivery & Order Cost
The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD).

Order Tracking
We use DHL for all international express deliveries, which is an express worldwide service and fully trackable. You will be emailed a tracking number on dispatch.

For regular deliveries we use DHL E-commerce, which will be available to track on your own countries website once the parcel has landed in your country.

*If you are having trouble tracking your order from DHL Ecommerce, you can get an update with DHL directly via this link: https://webtrack.dhlglobalmail.com/

Customs Charges 
The customer will be responsible for any customs or import charges. 

Royal Mail customers: Royal Mail charges import VAT and duty on items over $15 pounds. This charge is up to the responsibility of our shoppers, for more information on this, please see their charges here.   

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Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems. If an order is returned to us for an incorrect shipping address, the re-posting fee is $20 to cover the return shipping we are charged as well as the cost to resend, thank you for your understanding.