Delivery

Australia

 

Tracking Numbers

All items are sent tracked, your tracking will be emailed to you. You can track your parcel on the Australia Post website here.

Address Accuracy

Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems.

We encourage you to download the Auspost App which allows you to closely manage your delivery and edit shipping address if needed.

Address/Order Changes

We cannot make changes to orders once placed.

Labels are created automatically once the order is placed so we are unable to change these once manifested.

 

All orders are fulfilled the same day that are made before 11am (Melbourne, Australia Time) Monday to Friday. Orders made after 11am will be fulfilled the next working day. Please allow an extra 1-2 business days for dispatch over Victorian public holidays and during peak sales.

International

Prices shown below are in AUD and will be converted to your local currency at checkout.

Estimated delivery time is from date shipped, not necessarily the date of the order. 

Can you ship to my country?

If your country is not listed as a delivery option, we’re unfortunately unable to ship there. We also do not recommend using parcel stations, forwarding services, or similar methods, as these can sometimes cause issues with customs. Please note that if a package is held or returned, we are unable to reimburse any shipping fees or taxes paid.

For our customers in the UK and EU, you can place your order directly at uk.katthelabel.com, where we can ship from our London warehouse for faster delivery.

For our customers in the US and Canada, you can place your order directly at us.katthelabel.com, where we can ship from our Los Angeles warehouse for faster delivery.

New Zealand Aus Post standard and Aus Post Express orders are shipped with courier NZ Post. This is a direct injection method and is a very consistent & reliable service. Tracking numbers may take a few days to become trackable while the parcel is in transit, and will be scanned once the parcel lands in NZ. You can track your orders here.

We also offer DHL Express, trackable here. 

International Asia orders are shipped with Australia Post, and once parcels arrive in your country are trackable on the Aus Post website as well as the local postal network once the parcel lands. You can track your parcels here.

Sometimes it can take a few days for tracking details to be updated, so we appreciate your patience. If you think there is an issue with your parcel, get in touch for assistance support@katthelabel.com

International Customs Charges 

If taxes and duties are not paid at checkout, additional fees may be applied by local customs if the total order value exceeds the de minimis threshold.

New Zealand: Orders valued over $1000 NZD do not include duties and taxes. These will be charged by customs at the time of processing or upon delivery.

If you have any questions, feel free to reach out to us before placing your order.

Address Changes

Order Tracking

You will be emailed a tracking number on dispatch. 

*Please allow up to 48 hours for tracking information to be available.

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