Returns & Exchanges

  

EXTENDED RETURNS FOR COVID-19

We understand that while there are limited planes and handling with the mail system at present, that receiving and sending back your purchase for exchange or refund is not likely to happen within our usual 14 day period. 

We have now extended this to a 30 day period for domestic orders and 50 days for international orders. Should your return fall outside of this period we can assess on a case to case basis. If your country is not accepting mail at present, please just get in touch with an email when you've sent it back for our records.

Thank you to our wonderful customers and take care x

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We understand that shopping online is always a little risky. Will it look good on me? How will it fit? Is the fabric as nice as those photos? So we have a simple and easy return process for eligible returns. 

Can I make a return? 

If a style doesn't fit, you may return the garment and we'll replace it with the correct size (this is excluding all underwear bottoms).

If you don't think this style suits you, we're happy to refund you. We're all about looking after you and what you're most comfortable in (this is excluding all underwear bottoms, and sale items.)

Garments that are returned or exchanged must be in original condition with swing tags attached. Garments that have been worn, have makeup marks or perfume cannot be returned. Underwear bottoms cannot be returned. 

If you purchased your item on sale, you can return for a size exchange if available, or an online store credit note. 

How long do I have to return it by? 

You must return an item from your date of receipt within 14 days for domestic orders and 21 days for international orders. This includes transit time back to us, so please make sure you return your item within this time frame if you'd like a refund.

Can I return sale items? 

Please note there is no refund on sale items, but we are happy to exchange sizes or issue credit notes. This includes items purchased through online specials and sale discounts. *This does not include your 10% newsletter sign up code.

Can I return underwear bottoms? 

Due to health regulations we strictly cannot exchange bottoms for any reason, so please check our size guide and choose carefully. Bottoms sent back to us will be returned to the customer. 

Who pays the return shipping cost? 

Return postage is at the cost of the shipper. 
We recommend if you need to return your item to send soon after receipt, so you can avoid paying higher express post costs to meet our 14 or 21 day deadline. 

How to swap my garment?

If your garment is eligible to return, please print and fill out the returns form below. If you do not have access to a printer, a hand written note with name, order number and request will be accepted. Once your return is received we will be in contact with the email address provided on your order to discuss new sizes or styles should you request a replacement. 

How long does a return take?

A return takes between 2-4 business day to process once it's been received. During peak periods like Christmas please allow up to 7 working days for your return to be processed.

How do I make a return?

Please fill out the returns form below, and send back with your return. If you do not have access to a printer hand written version is also fine! 

 

Returns address:

14B Warleigh Grove,
Brighton, VIC, 3186
Australia

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Thanks for shopping with Kat the Label. 

If you have a specific return enquiry, please contact us.

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