We understand that shopping online for lingerie can feel risky, but we're here to make it an easy process for you to find your perfect Kat The Label fit.

MAKE A RETURN

AUSTRALIAN CUSTOMERS

FREE 20 DAY RETURNS FOR EXCHANGE OR CREDIT

Finding your perfect style and fit is important to us, so we've made exchanges easy. We gladly cover the cost of return and replacement shipping for an exchange or store credit through our online portal. 


 

CHOOSE
Use our easy portal to select your replacement item.

 


PRINT LABEL
Print your FREE return label and drop off your parcel as per instructions.




REPLACE
Once your return is scanned, we'll send out your exchange item, so you'll receive it as soon as possible!

  • Exchanges or store credits available for items returned within 30 days by Australian customers.
  • If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping on an exchange will be free!
  • Please note that due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges
  • Any exchanges requested where we do not have in stock will automatically be issued as a store credit or refund.
  • Discounted items 50% off or above can be returned for an exchange or store credit.
  • We only offer one free exchange, after that shipping will be charged.
  • Underwear cannot be returned due to hygiene regulations 


20 DAY REFUNDS

  • We offer refunds on full price orders received by us within 20 days from the day you receive it.
  • If you use our returns label, we deduct $9.50 for Australian customers to cover the shipping cost charged by Australia Post, or you can choose to send the return using a service of your choice please provide customer support your tracking to avoid delay in processing support@katthelabel.com
  • Returned funds may take 2-3 business days to clear back to your bank account once processed, depending on your payment method.
  • All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded.
  • Underwear and sale over 50% cannot be returned for refund.
  • Shipping fees including express shipping from your original order are not refunded.


OTHER RETURN CONDITIONS

  • Items must be received in original condition - unworn, unwashed, with all tags still attached placed in the polybag.
  • For hygienic reasons, we do not accept returns for underwear bottoms.
  • We process all Australian returns within 2-3 business days of receiving your items. We will send you an email with the details of your processed return.
  • Please contact us if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 3 years from date of issue.
  • Gift Cards will not be refunded.


REFUNDS WITH AFTERPAY

  • When using Afterpay, you have the options to return one or all of your items for a refund.
  • If you use our returns shipping label, we'll deduct $9.50 from the refund for use of the label. Therefore you will still have to pay $9.50 with Afterpay.
  • If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!
  • If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
  • It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
  • If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy! 

 

INTERNATIONAL CUSTOMERS

30 DAY RETURNS

  • For customers outside Australia and the US, we can offer a store credit or refund on items returned within 30 days.
  • We do not cover the cost of return shipping.  
  • Sale items can be returned for an exchange or store credit, but not a refund.


OTHER RETURN CONDITIONS

  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • For hygienic reasons, we do not accept returns for underwear bottoms.
  • We process all International returns within 4 business days of receiving your items. We will send you an email with the details of your processed return.
  • Please contact us if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • Customers shopping from outside of Australia are required to pay for their return shipping costs.
  • Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 3 years from date of issue.
  • Gift Cards will not be refunded.

 
RETURNS PROCESS

  • To begin the return process, please submit your order details here.
  • Duties, taxes, shipping charges and VAT are not refunded on international returns.


 

Thanks for shopping with Kat the Label. 

If you have a specific return enquiry, please contact us.

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