EXTENDED RETURNS FOR COVID-19
We understand that while there are limited planes and handling with the mail system at present, that receiving and sending back your purchase for exchange or refund is not likely to happen within our usual 14 day period.
We have now extended this to a 30 day period for domestic orders and 50 days for international orders. Should your return fall outside of this period we can assess on a case to case basis. If your country is not accepting mail at present, please just get in touch with an email when you've sent it back for our records.
Thank you to our wonderful customers and take care x
We understand that shopping online is always a little risky. Will it look good on me? How will it fit? Is the fabric as nice as those photos? So we have a simple and easy return process for eligible returns.
+ Can I make a return?
If a style doesn't fit, you may return the garment and we'll replace it with the correct size (this is excluding all underwear bottoms).
If you don't think this style suits you, we're happy to refund you. We're all about looking after you and what you're most comfortable in, but this is excluding all underwear bottoms, and sale items.
Garments that are returned or exchanged must be in original condition with swing tags attached. Garments that have been worn, have makeup marks or perfume cannot be returned. Underwear bottoms cannot be returned.
If you purchased your item on sale you can return for a size exchange if available or an online store credit note.
+ How long do I have to return it by?
You must return an item from your date of receipt within 14 days for domestic orders and 21 days for international orders. This includes transit time back to us, so please make sure you return your item within this time frame if you'd like a refund.
+ Can I return sale items?
Please note there is no refund on sale items, but we are happy to exchange sizes or issue credit notes. This includes items purchased through online specials and sale discounts. *This does not include your 10% newsletter sign up code however.
+ Can I return underwear bottoms?
Due to health regulations you strictly cannot return bottoms so please check our size guide and choose carefully. Bottoms sent back to us will be returned to the customer.
+ Can I return a bra or bralette purchased in a set?
Yes! That's fine. Just send back the top and once received we can either swap the size for you or refund the difference.
+ Who pays the return shipping cost?
Return postage is at the cost of the shipper.
We recommend if you need to return your item to send soon after receipt, so you can avoid paying higher express post costs to meet our return deadline.
+ How to make a return?
If your garment is eligible to return, please request a return here.
Just add in your order number and email, select the item you wish to return along with the reason. Your order number can be found on your confirmation email.
Then select your requested method of return, this could be refund, a credit or an exchange.
Once we receive your return request, we will check to see if your item is eligible to return. If it is, we will approved the request and our returns information will be sent to you.
Once your item is received we will sent you an alert the item has arrived. Please allow up to 2 business days following this return to see your refund, exchange or credit allocated.
Return postage is up to the customer, we always recommend using a trackable service so you can monitor it's delivery.
+ How long does a return take?
A return takes between 2-4 business day to process once it's been received. During peak periods like Christmas or the Corona Virus pandemic please allow up to 5 working days for your return to be processed.
Thanks for shopping with Kat the Label.
If you have a specific return enquiry, please contact us.