Terms & Conditions

Welcome to Kat the Label E-Boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Sale Items

Items discounted or sold during a sale are not in conjunction with any other offer. This includes and is not limited to birthday vouchers, existing discount codes or free shipping codes where applicable. Sale items over 50% off are non returnable unless deemed faulty. 

Returns & Exchanges;

To see more on our returns policy you can check it out here.

If you change your mind you can request an exchange or return of your purchase for bodysuits, sleepwear, garters, bralettes, accessories and bras only. We strictly do not accept exchange or refund on underwear bottoms due to Australian hygiene regulations. 

Kat the Label has the right to cancel and refund any sale due to a genuine error. 

Please note that the Kat the Label returns policy does differ for our online store and third party stockists. Contact our customer service team online or the boutique directly for their return policy. 

We do not provide price adjustments for prior purchases during Sale or Promotional Periods. We do not accept refunds for full price items when they are listed on sale. 

Shipping & Delivery;

To see more on on our shipping & delivery terms click here. 

Kat the Label E-Boutique ships merchandise using Australia Post. 

All parcels are sent with Australia Post and require a signature on delivery due to missing and stolen parcels. If you are not home, parcel will be taken to the local post office for collection. Shoppers requesting safe drop, please make sure your letterbox is a safe place to leave parcels as we are not responsible for stolen or missing parcels. Full tracking is available using this service. 

We will not be held responsible for parcels that are redirected to a local post office for collection & returned to sender. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.

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Taxes and customs fees are no included in International orders. If these are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.

Royal Mail customers: Royal Mail charges import VAT and duty on items over $15 pounds. This charge is up to the responsibility of our shoppers.

Any delivery date or time specified by us is a best estimate only and Kat the Label will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. This can be due to public holidays, strikes or union action, weather delays and unforeseen circumstances during the delivery of your order.

Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends.

To see more on our shipping terms, please check them out here.