Terms & Conditions
Welcome to Kat the Label E-Boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Items discounted or sold during a sale are not in conjunction with any other offer. This includes and is not limited to birthday vouchers, existing discount codes or free shipping codes where applicable. Items discounts 50% off or higher are returnable for credit only.
Returns & Exchanges;
If you change your mind you can request an exchange or return of your purchase for bodysuits, sleepwear, garters, bralettes, accessories and bras only. We strictly do not accept exchange or refund on underwear bottoms due to Australian hygiene regulations.
If not using our return system, we recommend returned goods are sent with a trackable and registered delivery service, as Kat the Label does not accept responsibility for items lost in transit. Items being returned postage is the cost of the customer.
Items must be in their original condition: unworn, unwashed, and free of damage and with all original tags attached.
Items must be returned within 14 days of receiving the order for Australian orders, and within 30 days for International orders. Returns after this date cannot be accepted due to our turn over of new designs.
Kat the Label has the right to cancel and refund any sale due to a genuine error.
Please note that the Kat the Label returns policy does differ for our online store and third party stockists. Contact our customer service team online or the boutique directly for their return policy.
Sale, discounted items or items included in a flash sale or online promotion are valid for a store credit or exchange. We do not offer refunds for change of mind on sale and discounted items, or underwear for any reason.
Please note, items discounted at 50% or more of the original RRP are final sale and cannot be returned.
We do not provide price adjustments for prior purchases during Sale or Promotional Periods. We do not accept refunds for full price items when they are listed on sale.
To see more on our returns policy you can check it out here.
Shipping & Delivery;
Kat the Label E-Boutique ships merchandise using Australia Post.
All parcels are sent with Australia Post and require a signature on delivery due to missing and stolen parcels. During the pandemic Australia Post will sign on your behalf. If you are not home, parcel will be taken to the local post office for collection. Shoppers requesting safe drop, please make sure your letterbox is a safe place to leave parcels as we are not responsible for stolen or missing parcels. Full tracking is available using this service.
Free delivery within Australia on orders over $50 and free on worldwide orders over $200! Orders under this amount will incur a shipping fee.
International orders sent using Australia Post and offer full tracking and do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service using your countries local delivery service, or alternately the Australia Post website.
To see more on on our shipping & delivery terms click here.
We will not be held responsible for parcels that are redirected to a local post office for collection & returned to sender. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.
Orders placed on a weekend will be processed the next business day before 11am. We are unable to dispatch parcels over the weekend.
Please note, during sale periods and times of seasonal offers, dispatch of orders and in turn delivery time may be delayed due to higher volumes. We aim to process all orders in a timely manner, but we ask for your patience in order processing. The wait during peak seasons or promotions is 2+ business days.
Taxes and customs fees are no included in International orders. If these are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.
Royal Mail customers: Royal Mail charges import VAT and duty on items over $15 pounds. This charge is up to the responsibility of our shoppers.
Any delivery date or time specified by us is a best estimate only and Kat the Label will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. This can be due to public holidays, strikes or union action, weather delays and unforeseen circumstances during the delivery of your order.
Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends.
To see more on our shipping terms, please check them out here.